Protection is
our Promise.
Important Information and Documents
Transparency in how we operate is part of your protection.
General Advice Warning
The information we have provided is of a general nature only and does not take into account your personal objectives, financial situation or needs. Before acting on this information, you should consider whether it is appropriate for your individual circumstances.
If this advice relates to the acquisition of a particular financial product, you should obtain and consider the relevant Product Disclosure Statement (PDS) before making any decision.
This general advice warning does not apply if we have provided you with a Statement of Advice (SOA). A SOA is provided to you where we have considered your personal objectives, financial situation or needs.
If you would like us to provide you with a Statement of Advice and to consider your personal objectives, financial situation or needs, you are able to make an appointment with a qualified broker within our broking team. Our broker will meet with you to consider whether we are able to provide personal advice in your situation. Contact us on 1300 429 707 to make an appointment.
Our Complaints Policy
We endeavour to be accurate, honest, and fair at all times, however occasionally complaints or disputes do occur.
When they do, we will attempt to resolve them by carefully listening and responding in a professional, fair and timely manner. Please tell us about any problem you may experience so we can ensure it is rectified for you, while allowing us to continuously improve our level of service.
Please lodge your complaint here.
We will acknowledge your complaint in writing and will endeavour to satisfactorily resolve your problem within 30 calendar days through our internal dispute resolution process. We will keep you informed of our progress during this period.
In the unlikely event of your complaint not being resolved to your satisfaction within 30 calendar days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides a free dispute resolution service to consumers and small businesses for all financial products and services.
Contact details for AFCA are as follows:
Mailing address: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Phone: 1800 931 678
Email: [email protected]
Website: www.afca.org.au
Still have a question or would like more information?
About All Risk Protection
Created by Brokers, Driven by Business.
All Risk Protection (ARP) is a dynamic new presence in the insurance landscape, formed as a partnership model through the unification of Jacob Ross, Matthew Denehy, Chris Murfin, Mark Hydes and Rob Wilson.
Operating under our own Australian Financial Services Licence (AFSL), we bring a renewed focus on protection, exceptional service, and delivering results that matter for our clients.
With established offices on the Gold Coast, Queensland and Central Coast, New South Wales, along with representatives in the ACT, Brisbane, Sunshine Coast and Sydney; we offer tailored, scalable insurance solutions for SMEs, Corporate entities, and commercial clients across Australia.